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How to fix Netflix Windows 11 Black Screen Issue? - THRIVE GLOBALS
If you hear sound but don't see video, or if the video turns black or blank while watching Netflix, follow the steps for your device to fix the problem. If you don't hear sound or see video, go to Black screen with no sound. Press the power button on the device once, then wait 1 minute.
If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead. Your TV's picture settings may be causing the black screen. For help adjusting these settings, contact your device manufacturer. We're looking into this problem. To help us investigate, please contact Netflix Customer Service. Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem. Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback. Find System update or Software update. If the manufacturer can't help, or these steps don't fix the issue, you'll need to use a different device to watch Netflix.
Apps or features that mirror your device's screen to a TV might not be supported by Netflix. To use your Android device to watch Netflix on a TV, use a supported connection. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off. Open the App Switcher by pressing the Home button twice. The steps to quit an app might be different for your device. To get steps for your device, go to the Apple Support site.
Airplay and Screen Mirroring are no longer supported by Netflix. Your video cable or adapter might not be supported by Netflix. For a list of supported models, go to the Apple Support site. Screen Mirroring and Sidecar are no longer supported by Netflix and need to be turned off while Netflix is playing. For help turning off these features, contact Apple Support. In the upper right corner of your browser, click Menu. Go to Netflix supported browsers to update your web browser or get a different browser.
To use your Mac to watch Netflix on a TV, use a supported connection. You may need to update your computer's video driver, or install a video driver supported by Windows Netflix Customer Service can't help with these steps. If you aren't comfortable doing them by yourself, contact your computer's manufacturer for help.
If your computer uses a graphics card or GPU, use the software that was installed with the card to update its video driver. If an update didn't work or there were no updates available, uninstall the driver and reinstall it. If there is no video driver for your computer that is supported by Windows 10, try playing Netflix with a different device or browser, like Google Chrome , Mozilla Firefox , or Opera. Contact the TV manufacturer for help.
To change the setting, follow the steps below. If this didn't fix your problem, or you aren't using a first-generation PlayStation VR on a PlayStation 4 Pro, continue troubleshooting below.
If you are not using a first generation PlayStation VR or a PlayStation 4 Pro, or if the steps above did not resolve your issue, please contact customer service to help us investigate this error. You may be using Google Home screen mirroring to watch Netflix from your phone. Use the steps below to turn off screen mirroring and cast directly from the Netflix app.
Tap the Cast icon from the title description page to cast to your TV. If you're not using screen mirroring or these steps didn't fix the problem, continue below.
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You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home. Smart TV. When do you get a black or blank screen with sound? When you open the Netflix app. Restart your device. Unplug your device from power. Plug your device back in. Turn your device on and try Netflix again. When you try to play a TV show or movie. Contact your device manufacturer. At any other time. Android phone or tablet. Check if other TV shows or movies work.
If you get the same problem with other TV shows or movies, skip these steps. If other TV shows or movies play normally, you can tell us about the problem. Follow the instructions, then click Report Problem.
Turn your device off, then on. If you are using Netflix app and fail to launch it with a black screen, then you can go to update your Windows.
This is a recommended method from the official website of Netflix. After installing available updates, restart your computer and try launching your Netflix app again. If you are experiencing Netflix not working with black screen on your browser, perhaps the browser lacks the administrator privilege.
To fix the issue, just go to run your browser as an administrator. Step 2 : Right-click the shortcut icon of your browser and choose Properties. Step 3 : Switch to the Compatibility tab and check Run this program as an administrator option. Click Apply and OK to save changes. To clear Netflix cookies, you need to visit the website netflix. Then, click Sign in with your Netflix email and password. After clearing cookies, you will be singed out of the account, and you can sign in and try Netflix again.
Besides, the browsing data could also interfere with the proper functioning of Netflix and trigger the black screen issue. So, clearing the browsing data might be helpful. Here, I will take Google Chrome as an example. Step 1 : Keep Chrome open, click the three-dot icon to expand Chrome menu. Step 3 : Check the items you want to clear and click Clear data button.
After that, go to check if Netflix screen black issue is resolved. If it still exists, just move on to the next solution. What is a cache? How to clear cache on your PC? In this post, I will introduce cache for you and provide some methods to help you clear system cache Windows Many users would like to add some extensions to enjoy more additional features in browser.
However, according to the report from users, certain browser extensions might conflict with Netflix and lead to Netflix screen black issue. If you are using extensions while playing videos, you can try disabling them. If the Netflix black screen persists, then it should have nothing to do with the extensions and you can jump to the next solution.
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